Politique de remboursement
Return & Refund Policy — LOD by Elodie Auvray
At LOD by Elodie Auvray, each piece is carefully selected and prepared with attention to quality and detail.
Because of the nature of our collections, we do not offer monetary refunds.
Exchanges & Store Credit
We accept returns for:
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Size exchanges
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Store credit only
Requests must be made within 14 days of delivery.
Items must be:
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Unworn
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Unwashed
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In original condition
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With all tags attached
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Sale items
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Gift cards
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Accessories
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Custom or limited-edition pieces
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Items marked “Final Sale”
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at:
lodbyelodieauvray@gmail.com
Please include:
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Your order number
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Photos of the item and packaging
We will review the issue and provide an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Store Credit
Once your return is received and approved, a store credit will be issued via email. Store credits are valid for 12 months from the date of issue.
Contact
For all return inquiries, contact: