Shipping policy

Shipping Policy — LOD by Elodie Auvray

Last updated: May 2026

Thank you for shopping with LOD by Elodie Auvray.

Please review our shipping policy carefully before placing your order.

Orders are processed within 2–5 business days after payment confirmation.

Processing times may be longer during:

Orders are processed Monday through Friday, excluding public holidays.

Estimated delivery times:

Please note that delivery times are estimates only and may vary depending on customs clearance and carrier delays.

Shipping costs are calculated at checkout based on:

Any customs duties, taxes, or import fees are the responsibility of the customer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Customers are responsible for providing accurate shipping information.

LOD by Elodie Auvray is not responsible for:

LOD by Elodie Auvray is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package is lost in transit, please contact the shipping carrier directly. We will do our best to assist where possible.

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are not included in our prices or shipping fees and are the responsibility of the customer.

We are not responsible for shipping delays caused by:

For shipping questions or assistance, contact:

LOD by Elodie Auvray
lodbyelodieauvray@gmail.com