Terms of sale

General Terms and Conditions of Sale (CGV) — LOD by Elodie Auvray

Last updated: May 2026

These General Terms and Conditions of Sale (“Terms of Sale”) govern all purchases made through the website of LOD by Elodie Auvray.

By placing an order on this website, the customer agrees to these Terms of Sale.

1. Seller Information

Elodie Auvray
Operating under the brand name LOD by Elodie Auvray
Micro-entrepreneur registered in France

Business address:
34 Avenue des Champs-Élysées
75008 Paris
France

Email:
lodbyelodieauvray@gmail.com

SIRET Number:
89294611200018

VAT not applicable — Article 293 B of the French CGI

2. Products

LOD by Elodie Auvray offers clothing and fashion products for sale online.

Product descriptions and photographs are presented as accurately as possible. However, slight variations in color or appearance may occur depending on screen settings and manufacturing variations.

3. Prices

All prices are listed in EUR (€).

As a micro-entrepreneur operating under the VAT exemption regime:

VAT not applicable — Article 293 B of the French CGI

Prices may be modified at any time without prior notice. Products are billed based on the rates in effect at the time the order is placed.

4. Orders

Orders are confirmed once payment has been successfully processed.

LOD by Elodie Auvray reserves the right to refuse or cancel any order in cases including:

  • Suspected fraud
  • Payment issues
  • Incorrect customer information
  • Product unavailability

Customers will receive an order confirmation email after purchase.

5. Payment

Payments are securely processed through payment providers available on Shopify.

Accepted payment methods are displayed at checkout.

6. Shipping

Orders are processed within 2–5 business days unless otherwise stated.

Delivery times are estimates and may vary depending on:

  • Destination
  • Customs processing
  • Carrier delays

Customers are responsible for any customs duties or import taxes applicable in their country.

7. Returns & Exchanges

LOD by Elodie Auvray does not offer monetary refunds.

Eligible returns may receive:

  • Exchange
  • Store credit only

Return requests must be submitted within 14 days of delivery.

Returned items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With tags attached

Sale items, accessories, and marked final-sale products are non-returnable.

8. Right of Withdrawal

In accordance with applicable consumer protection laws, customers in certain jurisdictions may benefit from a statutory withdrawal right unless exceptions apply.

For hygiene, limited-edition, or personalized items, withdrawal rights may not apply where legally permitted.

9. Liability

LOD by Elodie Auvray shall not be held liable for:

  • Indirect damages
  • Delivery delays caused by carriers
  • Website interruptions
  • Events beyond reasonable control

Liability shall in all cases be limited to the amount paid for the order.

10. Intellectual Property

All elements of the website including:

  • Branding
  • Logos
  • Images
  • Designs
  • Text
  • Visual content

remain the exclusive property of LOD by Elodie Auvray.

Unauthorized reproduction or use is prohibited.

11. Personal Data

Customer information is processed in accordance with our Privacy Policy and applicable GDPR regulations.

12. Applicable Law

These Terms of Sale are governed by French law.

Any dispute relating to sales made through this website shall be subject to the jurisdiction of the competent French courts.

13. Contact

For any questions regarding these Terms of Sale, contact:

LOD by Elodie Auvray
lodbyelodieauvray@gmail.com